Chapter 1 of 5
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stores at the end of fiscal 1996, after three years of fast openings
1991 – 1996 · A bookseller’s toy store
Carpets, low shelves and nothing violent
David Schlessinger had founded Encore Books, a bookstore chain, in 1973. In 1991 he founded Zany Brainy and opened the first store in Wynnewood, Pennsylvania, outside Philadelphia.327
The idea, as the company later put it to investors, was “a different kind of toy store.” It sold toys, games, books, software and craft kits for children up to 12, chosen because they were meant to help a child develop. It did not sell toys that it thought encouraged violence or reinforced gender stereotypes, and it generally did not carry toys promoted on television. The stores were fully carpeted, with low shelving so that children could reach the products, a reading area, computers for trying software and a small theatre that showed films. There was a free event every day.1
In 1994 the company “embarked on an aggressive store opening strategy”: 11 stores that year, 15 in 1995 and 12 in 1996. In its own word the results were “disappointing.” It lost $6.7M, $7.8M and $6.0M in those three years. New managers found that large stores cost more without selling more, that stores clustered in one market took sales from each other, and that shoppers thought the chain was expensive.1
Thomas G. Vellios arrived from the discount chain Caldor in November 1995 to run merchandising. Keith C. Spurgeon, who had spent more than ten years at Toys “R” Us, became chief executive in June 1996. Schlessinger was chief executive until 1996 and chairman until 1998.127

